First Heritage Credit Prattville AL, Prattville, AL

I feel bad leaving a bad review on the prattville location page, but there isn’t one for the one in Montgomery so I will post here. DO NOT WASTE YOUR TIME. Drove 45 minutes to get there one day after being called to say I was accepted. Spoke with terry the whole way through. Confirmed my paystubs with him and was told I was accepted, would just need to come in with ID and pay stubs. Brought those 45 minutes in just for terry to turn around and lie to say I said I made more, and that I had told him different numbers than I did. I was already mad at the fact he’d lie like that, but I still listened to what all I’d need to get approved (EVEN THOUGH I WAS ALREADY APPROVED AND THATS WHY I CAME IN). Drove another 30 minutes to get documents he now needed, even though he didn’t ask for them in the beginning, and came all the way back. Had to wait an hour at Office Depot to get them printed out. Alllllll of this just to get there and he act like it still wasn’t good enough, even though he was the one who told me it would work. After wasting 2 days and $30 of gas, I just want to know why tf I was reached out to in the first place. The company called me and wasted my time for what? Anyways, would definitely recommend using the credit place right next door, a lot better customer service and not going to waste your time.

Highly discourage. These is not a community first bank. Hard times? Screw you, pay them. Seriously though, these people try their hardest not to work with you. They actually brag about having an in-house collection attorney who is directed to garnish wages as a means of recovery. This instead of working to resolve accounts more amicably. Avoid, if possible.

Myra instructed me to stop by and that she would be at the building on 7/29. I do not live in Prattville so I had to waste my gas to come out. Myra stated that the building is open on the last Saturday of each month and that because I work the same hours as the business, I would be able to come in today to meet with her. I called and left a message and I emailed her that I was waiting outside the building but received no response. As a college student and full time worker it was a huge inconvenience to come out today to find that I had been lied to while trying to conduct business. This was a very unprofessional experience. I was told that I couldn't be given my account number to be able to pay online "due to the system being down" which I'm sure was also a lie.

I feel bad leaving a bad review on the prattville location page, but there isn’t one for the one in Montgomery so I will post here. DO NOT WASTE YOUR TIME. Drove 45 minutes to get there one day after being called to say I was accepted. … More

I have enjoyed my business transaction with the lovely ladies at First Heritage Credit.They are very professional and informative at their profession.I highly recommend any and everyone to stop and get some money and meet some wonderful friends.