I come here to get money orders to pay my rent. Every time I come here doesn't matter the time I wait at least 15 min before I get to a window. You can clearly see that there are multiple employees (all female) and only one employee working a window. And if you get lucky you get to a window but then they tell you hold on so they can answer the phone to help that customer. So again your waiting. I write this review as im currently waiting in line. When I first came in there were three people waiting, two employees working the windows with current customers. One employee left the window after she was done with that customer and went to the back. It's 11 o'clock in the morning and I highly doubt that she needs a lunch break. And if a break was needed I believe that customer should always come first. That's if you want good customer service. In my opinion. People have schedules, time frames and to make your customers stand here and wait until the employee is ready to assist you is poor business.
Samuel Herrera
1 year ago
They were judmental and made a dessicion based on appearence because i explained to miss JENN" that i had a on line bànk account with CURRENT and she said fine on the phone. Now i came pretty long ways to get this loan to get dennied that they dont accept current banking. Thats very disrestpectfull, waste off my gas and time....
Melissa S
1 year ago
If I could give no stars I would. I would go to any other check cash before you go here. Horrible customer service not professional, no respect or courtesy for people who have disabilities.
Javier “??” Rios
1 year ago
The customer service was outstanding and helpful. I can't remember her name but she had a Salvadorean soccer jersey. Thank you
Eduardo Obando
1 year ago
Very nice and beautiful service, I had a good experience here with the friendly staff. They also wear goofy outfits sometimes which I find fun
Diana Esmail
6 months ago
Thanks to Trina. I needed a loan instantly and that’s what she did. Amazing company to go to and also an amazing person. Thank you for making me feel comfortable and thank you for taking your time and getting me covered and approved!!! 🌸 …
Forever His
6 months ago
My 1st time doing a pay day loan here and the customer services with Ms Karen was excellent.the visit was very quick and fast
Alesia D. Grandy
6 months ago
WHEN I CALLED OVER THE PHONE REGARDING A CASH ADVANCE, TRINA HELPED ME WITH THE QUESTIONS I HAD. AND WAS COURTEOUS DURING THE PROCESS AT THE MCHENRY LOCATION. IM SURE IT WONT BE DIFFICULT TO MANAGE THIS CASH ADVANCE AND MOVE FORWARD FINANCIALLY. I APPRECIATE YOUR HELP TRINA AT CASH1. THANK YOU AGAIN. PLEASE GIVE HER A FREE LUNCH AND A DAY OFF WITH PAY. MAYBE CONSIDER A PROMOTION.
Mom.4Life
1 year ago
Samuel Herrera
1 year ago
Melissa S
1 year ago
Javier “??” Rios
1 year ago
Eduardo Obando
1 year ago
Diana Esmail
6 months ago
Forever His
6 months ago
Alesia D. Grandy
6 months ago