ACE Cash Express, Jacksonville, FL

Ms. Jackie is the absolute best. She is always professional and provides great customer service. I have been coming to this location for the past six years. It is most definitely because of Ms. Jackie. She answers all of your questions and gets you in and out. She always has a smile when you walk up to the counter. She makes you feel appreciated. I gave this location 5 -stars soley because of Ms. Jackie.

Jacki is the absolute best !! I have been dealing with her for years now. She gives excellent customer service and truly cares about her job!! She’s needs a raise

Sometimes in life you just need help. Real help. Not another commercial. Like after a hurricane and you are starving in your car help. Nowhere to go. Except here. Talk to jacki or kim. They changed everything. Fantastic human beings. Jacki handles business. Correctly. Thank you for being a true professional.

Quick and easy process. The agent was nice and made sure everything was clear and understandable. I highly recommend. Thank you again Ace Cash express

Love goin to ace they are always so nice and the manager is the best with teaching her trainees

I have never done a payday loan before and the first place turned me down because I didn't have a bank account. Almost gave up but tried ACE and not only was I approved for exactly what I needed, the woman who helped me was absolutely wonderful. She had a delightful personality and was working both windows handling multiple customers at once with ease. I believe her name was Kiana. She definitely made my day better!

I normally don’t write reviews but what makes a world a better place despite the chaos that everyone is experiencing throughout the world in these tough times a friendly interacting conversation with a customer service representative or worker when you walk into any business means ALOT!! Especially, when you are trying to seek for help due to an unexpected need for help and you fall short the last thing anyone wants as a customer is to walk into an unfriendly or rude environment right? Well that wasn’t my experience today when I walked into ACE CASH EXPRESS # 3270 @ 5631 University Blvd W Jacksonville, Fl 32216. I spoke to the customer representative Ms. Jacqueline or Jackie interacted with professionalism and addressed all my concerns and questions. Very respectful, knowledgeable and very proactive in getting me in and out of there without any long time lines or slowing waiting due to paperwork or not knowing about any of the service that she is providing that wasn’t the case I am appreciative and commend her to keep up the GOOD WORK 👍

Unprofessional and A SCAM wouldn’t give me back the paper I filled out with my social and address information on it because I didn’t want to take there 100$ loan now I have to worry about them trying to use my information without my knowledge.. DONT NOT GO THERE BLACK LADY WITH PURPLE LIPSTICK WAS TERRIBLE AND THE OLD GRAY BLONDE LADY WAS WORKING WITH HER THEY BOTH DIDNT WANT TO GIVE ME BACK MY SOCIAL SECURITY NUMBER