Truist, Key West, FL

Teller literally told my husband to take off his mask,, that he didn't need it and she couldn't remember his face if he kept his mask on. Worst bank,, non caring. Adelina Mcglathery and Jenny Lee were literally mean and unhelpful so many times with every situation. All through Covid they would not help at all. Their bank was closed several times with covid yet they were completely unhelpful, they wouldn't even prepare simple bank forms that were needed and wanted us to just sit in the 4 wall lobby for hours waiting. Now wonder they were closed several times. We closed our accounts.

I use to bank here when I lived in Key West. I use to work in Keys Enterprise on the 3rd floor so it made it easy for banking here. The tellers are very professional, helpful employees. Never any problems with my accounts. Always ATM's available when traveling across Florida. This is good location, good people

Adelina Mcglathery provided great customer service for us when we were visiting Key West. Thank you for your timely, friendly assistance!

No tellers here just bank officers wait over 15 MI , while they do paperwork. I just want small bills

They help me when I needed it most

By far the best Banking experience I have ever had in my life. BofA is an embarrassment and moving to TRUIST was a life changing experience . Ivette Nodarse is my banker and she has always provided me with excellent service above and beyond! It is a pleasure to be a member of this bank! Highly recommended!

Teller literally told my husband to take off his mask,, that he didn't need it and she couldn't remember his face if he kept his mask on. Worst bank,, non caring. Adelina Mcglathery and Jenny Lee were literally mean and unhelpful so many times with every situation. All through Covid they would not help at all. Their bank was closed several times with covid yet they were completely unhelpful, they wouldn't even prepare simple bank forms that were needed and wanted us to just sit in the 4 wall lobby for hours waiting. Now wonder they were closed several times. We closed our accounts.

I use to bank here when I lived in Key West. I use to work in Keys Enterprise on the 3rd floor so it made it easy for banking here. The tellers are very professional, helpful employees. Never any problems with my accounts. Always ATM's available when traveling across Florida. This is good location, good people