Truist, Marianna, FL

This bank has the rudest staff ever. I tried to cash a united States treasury check I was going to deposit part of it and get cash back. I was told they couldn't do that...they would have to wait to put it in before they could give me any cash. Maybe tomorrow. ...they don't know. I have had a direct deposit at the bank for year's before it was truist. I'm looking for another bank

worst bank don’t use i deposit check on august 18 they have my money and will not release even with proof

If I could rate a zero I would!! Opened an account last Wednesday with my payroll check and was told funds would be available next day. End of next day, no funds. Called the banker who opened the account and was told the check was being returned for insufficient funds. Started calling my payroll department on Friday, called banker again and was told this time check was being returned for nonpayment...which could be a stop payment. At which point I have quit this new job because who is going to work where they can't get their pay?? Whole weekend with no pay from an every 2 weeks job...come Monday, payroll dept finally confirms the check has cleared their account. Call the banker again. This time the story is that their fraud department flagged and held the funds for 7 days. Going this morning to demand my money back and they can use their welcome package for toilet paper!! How hard is it to pick up a phone and verify funds availability?????

I have been banking here for many years & ever since they cut back to only having one location I've been having a lot of issues. I deposited my check 3 days ago at the location expecting it to show up automatically in my account but it still hasn't cleared. I have bills to pay & this is causing me to have to pay interest on these bills since I am unable to pay them with them not clearing my check when they are supposed to. This is not the first time that this has happened to me. If they do not get there act together I will be (TRUST)ing my personal finances elsewhere.

This branch is amazing! Everyone I encountered was so polite and knowledgeable. I drove 5 hours here to handle some family business and could not have been happier. I worked with Brandi and she was absolutely amazing! I wish I lived closer because they would definitely be my bank of choice!

Different hours on Google than on front door! We were traveling away from our home Truist branch and needed to make an important deposit on a Saturday. We knew we were not able to arrive at the Marianna, FL branch until 12:30pm but according to Google the branch is open till 1:00pm on Saturday. When we arrived on Saturday, April 29, 2023 at 12:30pm the branch was deserted. When we checked the door the hours posted for Saturday indicated that they close at 12:00pm. Really? Update your hours on Google and social media. Not everyone can see your door!!!!!

I am not a bank person, first bank account since I moved to Marianna in 2017 and have to say that the staff is always so helpful and it’s a pleasure to work with them.