DuTrac Community Credit Union, Dubuque, IA

This place is such a joke they don’t care about there customers money. I took out a car loan and they made me make a $5 deposit after paying loan off early they didn’t notify me and just took the $5 for low balance activity. I get the low balance activity but when I called to inquire they said we don’t give any notice they we will do that. It’s a credit union and u don’t give a notice ??? Dupaco is so much better and that’s why I bank with them. Do yourself a favor and save ur time and money and get treated with care and go to Dupaco!

Their online mobile check deposit feature is very frustrating. ALWAYS have issues with check images not being accepted. Never a problem with other banks I use mobile deposit with. If you are a saver , deposit rates are low.

Bank to bank transfers will incur a $10 service charge. Horrible customer service

It's always a problem with this bank I swear I got a letter saying I got 30 days to fix my account n it's been less then 20 n they lock my account but took my money out my check to fix my account

Staff is friendly only complaint is low staffing at times.

This place is such a joke they don’t care about there customers money. I took out a car loan and they made me make a $5 deposit after paying loan off early they didn’t notify me and just took the $5 for low balance activity. I get the low balance activity but when I called to inquire they said we don’t give any notice they we will do that. It’s a credit union and u don’t give a notice ??? Dupaco is so much better and that’s why I bank with them. Do yourself a favor and save ur time and money and get treated with care and go to Dupaco!

Bank to bank transfers will incur a $10 service charge. Horrible customer service

It's always a problem with this bank I swear I got a letter saying I got 30 days to fix my account n it's been less then 20 n they lock my account but took my money out my check to fix my account