Old National Bank, Danville, IL

Was going to use the drive through and scraped my wheels on curb, the lane is way to small. Did all that just to find out the ATM was closed.

The only Pro is free business checking. This bank is horrible! The WORST customer service I have ever experienced from any business. Everything is a complicated process that takes weeks to accomplish. Employees don't listen to the customer requests and simply provide what they choose. Voicemails left are not returned. No Saturday hours, not even drive thru. Drive thru will not accept more than $1.00 in coins when making a deposit due to no coin counter. It's a little scary tellers are not capable of counting change over $1.00. They will not provide a zipper bank bag to business accounts and won't open another banks zipper bank bag when happily provided by other banks. When requesting a handful of deposit slips they provide two.

I have always been treated fair and with respect by customer service. Lisa is always kind and has a smile on her face and gets my business taken care of promptly.

Great experience building is great also

I know of a few businesses and several individuals that have an account with this bank; everyone is MORE than satisfied!

The only Pro is free business checking. This bank is horrible! The WORST customer service I have ever experienced from any business. Everything is a complicated process that takes weeks to accomplish. Employees don't listen to the customer requests and simply provide what they choose. Voicemails left are not returned. No Saturday hours, not even drive thru. Drive thru will not accept more than $1.00 in coins when making a deposit due to no coin counter. It's a little scary tellers are not capable of counting change over $1.00. They will not provide a zipper bank bag to business accounts and won't open another banks zipper bank bag when happily provided by other banks. When requesting a handful of deposit slips they provide two.

I have always been treated fair and with respect by customer service. Lisa is always kind and has a smile on her face and gets my business taken care of promptly.

Was going to use the drive through and scraped my wheels on curb, the lane is way to small. Did all that just to find out the ATM was closed.