I really enjoy the staff at the Bate
sville branch of 5th/3rd but I have some concerns about upper management in their loan department. The staff that I have dealt with directly either face to face or by phone are always friendly. Their supervisors however are quick to blame their subordinates for their own mistakes and are secretive with information. They are also quick to use the excuse of Federal mandates yet other banks in the area are very upfront. My wife and I are in the process of purchasing a home and 5th/3rd had a very competitive loan rate...however it ends there. I am considering moving all of our assets to another bank.
Jacob Gutapfel
1 year ago
Always a pleasant experience. Friendly staff take care to get your transactions completed right the first time.
Douglas Barber
1 year ago
Staff is always helpful and friendly.
Kerri Mae
1 year ago
No one answers the phone.
Isaiah Ash
1 year ago
This location is the reason why i closed my saving and checking account with 5/3. the lady was really unfriendly and didn't seem to believe i was the owner of my accounts despite me answering all their questions and showing multiple forms of identifications. Its like i'm a huge bother trying to deposit checks or withdraw money. This happened multiple times and i got fed up and closed the accounts.
Jeff B
9 months ago
We have accounts at two banks and wanted to consolidate to one. We chose 5/3 and went in to discuss some options. We stood in the waiting area for 15 minutes and we’re never acknowledged. Decision made. TD bank gets all our business.
Isaiah Ash
9 months ago
This location is the reason why i closed my saving and checking account with 5/3. the lady was really unfriendly and didn't seem to believe i was the owner of my accounts despite me answering all their questions and showing multiple forms of identifications. Its like i'm a huge bother trying to deposit checks or withdraw money. This happened multiple times and i got fed up and closed the accounts.
Phil Deardorff
9 months ago
I really enjoy the staff at the Bate
sville branch of 5th/3rd but I have some concerns about upper management in their loan department. The staff that I have dealt with directly either face to face or by phone are always friendly. Their supervisors however are quick to blame their subordinates for their own mistakes and are secretive with information. They are also quick to use the excuse of Federal mandates yet other banks in the area are very upfront. My wife and I are in the process of purchasing a home and 5th/3rd had a very competitive loan rate...however it ends there. I am considering moving all of our assets to another bank.
Phil Deardorff
1 year ago
Jacob Gutapfel
1 year ago
Douglas Barber
1 year ago
Kerri Mae
1 year ago
Isaiah Ash
1 year ago
Jeff B
9 months ago
Isaiah Ash
9 months ago
Phil Deardorff
9 months ago