We have financed our home purchase and refinanced at a later time. In both of these case cases we are extremely pleased with Lori guidance and advice. Ruoff's online tools and Mortgage servicing is top notch as well. I freely admit that because of her great service she is always part of any referral when asked by my clients "Who do you recommend"
James Wadkins
1 year ago
Working with Lori and Heather was great. They made receiving a VA loan easy by walking me through every step of the process. They always informed me concerning what was going on and what I needed to do, if anything. They patiently answered my questions and explained the various roles in the "house buying process" (the role of the lender, the realtors, the seller, and the buyer). We even closed ahead of schedule. I would highly recommend Ruoff to anyone seeking to purchase a home, but I would especially recommend Lori and Heather. Thank you! My family loves our home.
Christie Baker
1 year ago
Lori is an amazing loan originator, she really knows the ins and outs of home mortgages. If someone can't be pre-approved, she works with them on how to better their score and how/which bills to get paid off. Heather is amazing with clients and is always on top of the paperwork, reminding buyers when paperwork needs turned in, making calls to get payoffs and communicates wonderfully with buyers and the RUOFF processors. The Lori Horney Team is one of best that I've worked with. They're very organized and know exactly what it takes to get loans closed for my buyers. I'm so appreciative of them!
Holly Eagle
1 year ago
Lori and Heather were great to work with and made us feel very important! We would recommend them anytime and any day to anyone looking for a house! If we ever need anything we will definitely be using Lori again!
Joni Zook
1 year ago
Lori is a true rockstar! She’s not only knowledgeable & prompt, but she’s relatable & genuine. She truly cares about people which makes her absolutely shine in this tough industry. I am always confident my Clients will be well-cared for by Lori & her Assistant, Heather - they make a wonderful team!
Eric Fletcher
9 months ago
Lori was fantastic to work with. Friendly, professional, and fast to respond to my various questions...even after hours. And I love the online application process! This is my second time using Ruoff for my mortgage needs. I highly recommend Lori!
Brenda Stouder
9 months ago
Everything went very smoothly and I was very pleased with all the help throughout the process. If I had a question, they had an answer or they were more than willing to track down the answer for me. They gave me good, sound advice when I was unsure of anything. The loan Butler app was user friendly and I was able to keep apprised on where my loan was during every step of the process. My loan officer, Lori, was so nice and friendly and very knowledgeable! I would use Ruoff and Lori again in a heartbeat.
Jeff Owens
9 months ago
We have financed our home purchase and refinanced at a later time. In both of these case cases we are extremely pleased with Lori guidance and advice. Ruoff's online tools and Mortgage servicing is top notch as well. I freely admit that … More
Jeff Owens
1 year ago
James Wadkins
1 year ago
Christie Baker
1 year ago
Holly Eagle
1 year ago
Joni Zook
1 year ago
Eric Fletcher
9 months ago
Brenda Stouder
9 months ago
Jeff Owens
9 months ago