I was ignored when reaching out from web page. Then visiting this branch was treated rudely and offered absolutely zero help. I will be looking to transfer my business elsewhere. I have been a member here for most of my adult life. Never had experiences like this. This is the LAST auto loan I will ever take at Lake Trust!
Update! A manger called me and while more polite no more helpful. Because they would not rewrite a loan, I had closed on Friday, on the following Monday they cost me $149. What a way to treat a 30 year plus member. If I could give them ZERO stars I would. This is NOT the credit union I started with. I will be moving this loan ASAP along with the rest of my business. They simply do not care about customer service. Their only concern is the almighty dollar.
Egar Cashman
1 year ago
broken half the time, the wait at the atm to do a simple deposit takes at least 5 to 10 minutes.... good luck if you’re in line grab a snack
Seth Walton
1 year ago
Best loan rates around. Not only do they save me money, but their staff is very friendly and always very informative and helpful. I've been at 3 banks now and can say without a doubt they got it going on.
3III Presentations
1 year ago
Fix the broken ATM.
Urban Abandonment
1 year ago
This bank is amazing. Very nice staff. I always feel welcomed here.
Homer Meeks
6 months ago
I was ignored when reaching out from web page. Then visiting this branch was treated rudely and offered absolutely zero help. I will be looking to transfer my business elsewhere. I have been a member here for most of my adult life. Never had experiences like this. This is the LAST auto loan I will ever take at Lake Trust!
Update! A manger called me and while more polite no more helpful. Because they would not rewrite a loan, I had closed on Friday, on the following Monday they cost me $149. What a way to treat a 30 year plus member. If I could give them ZERO stars I would. This is NOT the credit union I started with. I will be moving this loan ASAP along with the rest of my business. They simply do not care about customer service. Their only concern is the almighty dollar.
Lynn Shoner
6 months ago
Love My Credit Union!
Seth Walton
6 months ago
Best loan rates around. Not only do they save me money, but their staff is very friendly and always very informative and helpful. I've been at 3 banks now and can say without a doubt they got it going on.
Homer Meeks
1 year ago
Egar Cashman
1 year ago
Seth Walton
1 year ago
3III Presentations
1 year ago
Urban Abandonment
1 year ago
Homer Meeks
6 months ago
Lynn Shoner
6 months ago
Seth Walton
6 months ago