Genisys Credit Union, Commerce Charter Township, MI

I used to LOVE going to this location. We have had some serious problems the last couple months. I understand people are short staffed right now, which is why I understand that we need to leave messages. My husband called Wednesday, Thursday and Friday. Left a message all three times with no return phone call. We called again, saturday morning, right when they opened at 9am. No answer. We waited a few more minutes and called again. No answer. My husband ended up driving up to the bank to speak with someone in person. He explained the issues that he was having and no one cared to help or at least apologize. He came home with the new information he was given, we tried accessing it online and it did not work. We tried called, three times, to ask for help so my husband did not have to drive back up there. No answer. This is terrible customer service. I usually am not one to complain or write reviews, but we will be moving to a different branch after this.

This place is extremely incompetent. I have had nothing but problems with this place since opening an account. This branch & a teller named Shelley? watched me count money I wanted to deposit. Proceeded to count it afterwards and was way off the mark as to the amount I had given her. When I told her no there’s more she looked at me like I was stupid. With an attitude she proceeded to count it a second time and realized the amount was exactly what I said it was. Pretending to be surprised she said and I quote “oh you’re right”. But that’s the least of my issues with this visit. Wanting to see someone and explain a unfortunate problem I continue to have with their service they simply neglected to hear me out and take what I was saying into consideration the old lady with a mask wanted to hear nothing I was saying and essentially tell me the problems I was having were non existent. She just didn’t want to listen to what I was attempting to explain to her. And that’s really what our society is about these days customer service is a thing of the past. It’s hard to come by. Unfortunately i’ve only had one pleasant experience with a branch employee in the three years banking with Genisys. It’s extremely disheartening when you feel like people will not listen to what you’re trying to explain to them had i gone into the branch wearing a button down T-shirt and slacks maybe my experience would’ve been different. But because I wear a backwards fitted hat a baggy T-shirt and some shorts with Nikes instantly I’m looked at as if I’m some thug. When in fact I’m much more intelligent then they realize. I truly hope whoever is reading this has a better experience than I did. I’m not telling you not to bank with them I’m just sharing my experience.

I started banking with Genisys Credit Union when I moved to Michigan in 2018. In the past 25 years I have had multiple businesses and I have banked with many different large banks, but none have been nearly as good as Genisys. I always feel like I am treated with respect and friendliness…. I never feel like I am a number. I have even moved my mortgage and family trust over to Genisys and they have made all of that very easy.

Agree with Stacey, I think it's their policy to never answer the phone to make you wait for call back. Even the simplest of questions expect to go in and wait in line. Also, some branches are terrible! Had bad service on Highland because they wanted me to hold up the Teller line for clarification of policy instead of letting me wait for a service rep.

I absolutely trust Genisys and have since before they merged years ago. Highly recommend

Walked in and there was only one lady being helped by a teller in front of me other than that no other customers. One of the employees walked across to go into her office and didn't say a word to me. A moment later she even got up to close her door. I was clearly in her line of sight but still not even a “We will be right with you.” or anything. So not seeing any other tellers I figured I would have to wait for the one teller to get done and took a seat in their waiting area. The whole setup is the worst I've ever seen for visibility. (If your branch is actually concerned with customer service that is.) After a few more minutes of sitting a gentleman walked in and the same lady that had walked into her office before was walking by again only this time she immediately told the man she would get him some help. Frustrated by having my place in the line taken, I pointed out to the woman that I had been here first then left since they were clearly too busy to pay me any mind. Meanwhile, there was another lady in her office who had her door open with a clear view of me when I was standing there but she didn't even bother to say anything to me either. 3 people at minimum saw or heard me walk in and not even a “Good morning” or any form of acknowledgment.

Curtis was extremely helpful today and I greatly appreciated him. Curtis helped me open a new checking account and made it very easy I love his customer service skills and Emily was a great help as well. Awesome people made me smile and laugh !

Went to open an account and very grateful Curtis was there to guide me through the whole process. He was super helpful and took the time to make sure I had everything I needed, while supplying helpful advice along the way. Keep up the great work, Curtis!