Financial Plus Credit Union, Flint, MI

Don't bother calling to get a simple service like reordering checks done unless you plan to jump through standard hoops and then join the circus for 20 more random questions after you should have been verified as the account holder but nope....customer service at van slyke road always sucks SO try another bank

BEWARE OF THIS BANK! So today I received my bank statement and it reads my account was closed due to dormant acct. Yes I didn't do much with this account, its savings. So I call, inquire where is ALL of my money that was in my account. It wasn't much, but still. Their reply was and I quote "its a dormant acct so there was a fee". Everything in my account!! They kept it! And if I want to talk to a manager about it, I have to go in person, not over the phone. I only live an hour away and I'm pretty sure this bank is keeping my money regardless.

I have been a member with Financial Plus Credit Union for 8 years now. I have been happy up to a certain point but I have realized that they operate more as a bank than a credit union. I haven't been treated like a member and at the end, they were willing to take my money but not offer me any services that credit unions normally offer. Needless to say, I closed my account. Beware.

I just want to SIMPLY PAY OFF MY LOAN. I called to try to pay over the phone. They don’t take debit mastercard, WHAT? It’s the only card i have. Then they tried telling me to go online & pay it that way. I cant even locate my account number. The biggest hassle for something that should be so simple. Cant take it out of my bank account because who knows why. They have no problem taking out my monthly payments so i don’t get why i cant SIMPLY PAY IT OFF. never again will i loan through this company. DUMB just DUMB.

Erica was a rock star. Seriously helped me out of a jam that I've been stuck in for months with depositing paper checks outside of business hours. Someone at Financial Plus needs to recognize her and give her the biggest raise ever!

Erica Chancellor is thee best to work with!! I can say from my own experience on multiple occasions that Erica, goes above and beyond to get things done for the customers! Thanks to Erica's 5 star customer service. I will continue to be a member for life!!

Very seriously considering taking my business elsewhere. I have experienced the same teller at 2 locations, Lapeer Rd and Van Slyke Rd, and have been given a hard time by her twice. The first time, I was trying to deposit $15 cash. She asked me if I was trying to deposit 1500 because she wasn't sure what the deposit slip said, and told me that I don't look like my ID. It's a cash deposit, how is there any question at all about how much I'm trying to deposit 🤔 Exactly the $15 in cash I sent through the drive through! The second time, I was depositing a check. Again, I was told that she didn't think that I look like my ID. There was a hold placed on the check, which isn't an issue. The being hassled about whether or not I look like my ID IS. Is this the photo from my DL that is being used? If so, I look nearly identical to it. If not, is it a photo that your institution has on file from somewhere else, and where? I've been a customer here for something like 10 years and haven't ever had a problem. That one teller has me frustrated enough to take my business elsewhere is very disappointing

Fast and efficient. Not my normal branch, but very friendly all the same.