Wanigas Credit Union, Saginaw, MI

I am not the type of person to write reviews but I have received a poor experience at this bank two times most recently (I am only writing about the latest experience). I have had a separate savings account off of my mother's since I was 14. When I was 16 I finally got a debit card. I have been a member for 6 years now. My debit card expired the month of July. Being young, I have not had a card expired before so I called a two weeks before to ask how that process goes. I asked if I get one sent in the mail or do I have to go in and sign for a new one. They told me that a new card would be sent during the month the card expires. I go and wait checking the mailbox for about 3 weeks straight. I finally go into the bank today, August 5th, and ask why my card hasn't been sent to me yet. She calls someone else from the bank and it sounds like they havent even sent me a card yet. I ask if there is anything they can do because I am going out of town and do not want to have to carry a heavy amount of cash the whole time. They basically say they can't help me. They tell me it will be another 10-15 business days until a new one comes in. I will be stuck without a debit card for half of the month, even though I called in and checked if I would be sent a new one. I wouldn't be so disappointed, but I called the bank a couple weeks before my card even expired and they assured me it would be on the way. This was at the Shattuck Branch.

I am so utterly disappointed in the poor phone customer service this credit union has become. The wait is often over five to ten minutes to even get a person on phone to help you if anyone answers at all. Then when someone does answer they usually don’t know how to help you or send you elsewhere to wait another ten minutes and I hang up more often than get assistance as I simply don’t matter to the credit union to have people answer the phone. It’s not a priority apparently. I’ve seen the service slip over the years but recently I needed a wire transfer and had to call back over THREE times to get anyone to answer after having waited over ten minutes each call and had to have my wire delayed for the next business day due to the lack of phone attention there which could have been a problem for my business transaction. I never thought I would say this, as I always kept Wanigas as a second bank to have an account...but I’m tired of begging them to help me with my money and I will be pulling my funds and closing the accounts due to endless effort to get help on the phone.

Absolutely the best credit union/bank I’ve ever been to, I had the pleasure to work with Andrea and Julie to help me with my loan and it was the smoothest and nicest process I’ve ever been through! Highly recommend them to anyone wanting to build you credit while being a member of an amazing credit union. I’m so blessed and thankful to have had the pleasure of being a member is such a bank! It’s Honestly changed our life! Thank you!!

This is the worst bank I have ever done business with. I found out yesterday that I was getting federal funding direct deposited to my savings account. So I literally called to let them know and they magically closed my account today. How in the hell can they do that. So I called them non-stop to get answers and to see if my stuff was rejected. They can't tell me that because my account is closed. See I know that they are messing with my account because one branch talked badly about me to some people and so on. So this bank made it personal.

As soon as I pulled up the lady that was helping me was rude and kept cutting me off when I was trying to ask how to do what I was there to do because I didn't know how to go about doing it. She was so rude I was taken back..... I then asked for her name after everything was done she didn't respond. I had to hit the call button to get it and she had someone else answer her name was Karen but then someone else came on the speaker and said I'm the one who helped you my name is julie.... like wth how professional is that? I'm a new member this was my 2nd time in the drive thru I'm not impressed!!!!

I just left the shattuck location. I waited and waited not many ppl walked passed until multiple ppl was there waiting. A couple walked up after I did. Then, a young lady. A worker came and got the young lady, then Andrea came and got the couple. I got up and looked at the sign-in sheet and saw that my name had been crossed off, along with the name after mine. ( all of this can be seen on camera) Neither worker called off my name to see if I had been helped, but my name was crossed off. Wanigas you probably lost another customer today.

YOUR STAFF IS SLOW. I sat in line for a half hour and when it was my turn it was after 5 pm mind you I was in line from 4:30 and you close at 5. So when I get up to take care of business you took your tube that was very rude and unprofessional. Not happy at all.

I am not the type of person to write reviews but I have received a poor experience at this bank two times most recently (I am only writing about the latest experience). I have had a separate savings account off of my mother's since I was 14. When I was 16 I finally got a debit card. I have been a member for 6 years now. My debit card expired the month of July. Being young, I have not had a card expired before so I called a two weeks before to ask how that process goes. I asked if I get one sent in the mail or do I have to go in and sign for a new one. They told me that a new card would be sent during the month the card expires. I go and wait checking the mailbox for about 3 weeks straight. I finally go into the bank today, August 5th, and ask why my card hasn't been sent to me yet. She calls someone else from the bank and it sounds like they havent even sent me a card yet. I ask if there is anything they can do because I am going out of town and do not want to have to carry a heavy amount of cash the whole time. They basically say they can't help me. They tell me it will be another 10-15 business days until a new one comes in. I will be stuck without a debit card for half of the month, even though I called in and checked if I would be sent a new one. I wouldn't be so disappointed, but I called the bank a couple weeks before my card even expired and they assured me it would be on the way. This was at the Shattuck Branch.