Went up on behalf of my job, we sold a vehicle and check was made to wrong person. Went up to have it fixed. Was told whom to ask for. Got there and a girl named Kasi Luna came up to me and asked what I needed. I explained the situation and showed her the check, she snatched it out of my hand and said you don’t need to speak to him, I said excuse me. She proceeds with he isn’t the one who prints the checks. I drove two hours because of fault of theirs and I’m treated with absolute disrespect. Kasi Luna should not be a loan secretary if she can’t speak to people without an attitude and better yet snatch stuff out of people hands.
Susan Frye
1 year ago
Great and efficient service by friendly caring individuals. Check lobby times for inside services. Teller machine is in enclosed area, front of bank. Not a 24hr service bank, so plan your visits accordingly!
James “Clapham Omnibus” Smith
1 year ago
Great bank, my bank of choice.
bd2you
9 months ago
We have had accounts here for over 13 years. We recently moved to Springfield and had to change to a more local bank, but left this account open because a direct deposit was set up to go here.
During a busy season of life (new grandbabies, travel, etc) we miscalculated what was in our account and ended up with 3 charges. Immediately upon realizing this I transferred $500 from savings and did another $500 mobile deposit, more than covering what was needed.
I have canceled the auto payments that caused the issue. Yet the bank would not refund even one of the three fees. Very unprofessional.
Brenda McOsker
9 months ago
Friendly, helpful staff. Great place to have for your banking needs. Everyone is eager to wait on you and help
Shaylea York
9 months ago
Went up on behalf of my job, we sold a vehicle and check was made to wrong person. Went up to have it fixed. Was told whom to ask for. Got there and a girl named Kasi Luna came up to me and asked what I needed. I explained the situation and showed her the check, she snatched it out of my hand and said you don’t need to speak to him, I said excuse me. She proceeds with he isn’t the one who prints the checks. I drove two hours because of fault of theirs and I’m treated with absolute disrespect. Kasi Luna should not be a loan secretary if she can’t speak to people without an attitude and better yet snatch stuff out of people hands.
Shaylea York
1 year ago
Susan Frye
1 year ago
James “Clapham Omnibus” Smith
1 year ago
bd2you
9 months ago
Brenda McOsker
9 months ago
Shaylea York
9 months ago