Card not working, tons of people are having this issue and the staff at this bank are completely useless and clueless. Anyone you call is, as well. Would not recommend this bank, it's the worst choice out there. Use First International Bank & Trust, they are far superior.
J C
1 year ago
i only bank with them because of how inconvenient it would be to switch everything over (auto pay ect) to another account. Has the absolute worse hours of operation. When I get lucky enough to make it in person, theres always only one or two tellers despite having 6 windows to help people.
Cortney Kratzer
1 year ago
If I could give this bank negative reveiws I would.
I walked into the bank ready to be served while another gentleman was filling out whatever paperwork he needed to at the customer desk. I walked up to the teller who said she would be with me in a moment. (I had to ask because all the desk had a sign that said next teller) while waiting the gentleman had finished his paperwork and moved up to the desk. The teller finally said "next" as I stood in front of her waiting. She ask who was first? I was prepared and waiting in front of her first but she took this man because he was in the building first. So in other words even when you come into the building prepared you have to wait for all the others who were there first to be finished with filling out slips, paperwork, etc to be served. I confirmed this with the teller too! After I inconveniently had to go into the bank to see when a check would clear as it's been 7 days, 5 business days since I've deposited it. This isn't the first time they've held my money as well. I should of looked at these reviews before opening this account. I can deal with the policy but I WILL NOT deal with ignorance and blatant rude behavior.
Amber Hooper
1 year ago
Worst bank I’ve ever been to. Went three times to try to set up a business account. The last time they told me their computer system was running slow and they weren’t taking any more customers- even though the person told me last time that as long as I was there by 3:45 they would definitely be able to help me. People
Here have to drive a long way to get to the bank- we live over an hour away. They close at four so we had to take off work early. Even after explaining all of that, they told me there was nothing they could do. Don’t waste your time. They apparently don’t want or need your business.
Ashley Zarling
1 year ago
US bank is the McDonald's of banks: it's everywhere but expect a lower quality. While the tellers are always super kind, the first loan officer I spoke to was rude and off-putting. I immediately requested a different loan officer, but with all of the abnormal strict policies and the extremely high interest rate I chose to walk away and find a bank that is about its customers.
leaf
1 year ago
J C
1 year ago
Cortney Kratzer
1 year ago
Amber Hooper
1 year ago
Ashley Zarling
1 year ago