Dollar Bank, Stow, OH

Reps are friendly at the branch level. Communication is lacking on their behalf when making important transactions. Sent me the closing agent multiple emails with no response back. Also was adamant with the Dollar Bank representative in their Pittsburgh office on the issue. Seemed like they didn’t care about my request at the corporate level and branch level. Service definitely has room to improve, tech needs to improve too. They use an antiquated business model from 1850 that just doesn’t jive with todays consumers in 2022. It all starts with communication with customers!

The bank itself is clean and comfortable..the people working in the bank are always friendly, attentive and knowledgeable and Nicholas K was amazing, he handle all of our account needs perfectly. Very patient and understanding to my mother and I.

Slowest bank Ive ever seen. Never had them cash a single check in less then 5 minutes.

Mary (mgr)and all the tellers are the best!

Reps are friendly at the branch level. Communication is lacking on their behalf when making important transactions. Sent me the closing agent multiple emails with no response back. Also was adamant with the Dollar Bank representative in their Pittsburgh office on the issue. Seemed like they didn’t care about my request at the corporate level and branch level. Service definitely has room to improve, tech needs to improve too. They use an antiquated business model from 1850 that just doesn’t jive with todays consumers in 2022. It all starts with communication with customers!

The bank itself is clean and comfortable..the people working in the bank are always friendly, attentive and knowledgeable and Nicholas K was amazing, he handle all of our account needs perfectly. Very patient and understanding to my mother and I.

Slowest bank Ive ever seen. Never had them cash a single check in less then 5 minutes.