KeyBank, Souderton, PA

The teller Divya was so rude to me and my wife that we dreaded going to the bank every week. She would pretend to be nice when the manager was there but if she was not there or out of earshot she was very rude and and just had a nasty attitude. The last time I went there the same teller shorted my check ten dollars and then when I said something to her about it she denied it and told me to look around in the parking lot for it. I'm aware that its only ten dollars but I want the money I worked for and I was treated like I was trying to scam them or something. I've been using this bank for over 2 years and now I will never use this bank again and if anyone asked me I would tell them to go somewhere else anywhere else, which is a shame because the manager is a nice woman.

Amazing customer service

We scheduled an appointment with this branch. When we arrived, we were told that the person on the confirmed email was not working, and they did not have anybody else readily available to help us. Not sure what went wrong in the system. But based on the experience we decided to look for other banks.

The teller Divya was so rude to me and my wife that we dreaded going to the bank every week. She would pretend to be nice when the manager was there but if she was not there or out of earshot she was very rude and and just had a nasty attitude. The last time I went there the same teller shorted my check ten dollars and then when I said something to her about it she denied it and told me to look around in the parking lot for it. I'm aware that its only ten dollars but I want the money I worked for and I was treated like I was trying to scam them or something. I've been using this bank for over 2 years and now I will never use this bank again and if anyone asked me I would tell them to go somewhere else anywhere else, which is a shame because the manager is a nice woman.

Amazing customer service