Ace Jewelry & Loan, Kennewick, WA

Terrific experience here at Ace Jewelry and Loan. I'm grateful for Zach who helped me. That was kind and courteous and gave me the information that I needed. The item that I purchased is lovely, and I would be back again to make more purchases if need be. I do not know the name of the person that polish the ring for me but I'm very thankful to them as well. The transaction was smooth and easy and I felt very confident in my purchase. Thank you so much for all your help.

Lied to me about price to get an item back. Tried to tow a vehicle of a customer. Balanty disrespected me and my companion for taking precautions since I had COVID.

Terrible selection of tools and electronics, well pretty much everything is old and over priced. The younger gentlemen at the desk was nice but needed the older guys assistance immediately to price my like new dewalt tools. He immediately suggested that I go next door because he wasn't going to "be a player" in my "situation ". I was asking to sell the items for 1/5 of the original price or price compared to home depots current price.. Business must be very slow for them as any serious pawn shop would have had no problem BUYING these items for what I was asking. I realize they have to make money too and I understand the way pawn shops operate

Friendly and helpful staff they have a lot of good stuff in there and good prices go check them out

Friendly people behind the counter. Great deals on Items that they had.

They were very nice and knowledgeable! Nice selection of guns but not of Knives, had lots of Jewelry and tools as well!

Great customer service, and are reasonably willing to work with you if you are honest and communicate with them. Great team, fair prices and great selection of items. Very professional.

Terrific experience here at Ace Jewelry and Loan. I'm grateful for Zach who helped me. That was kind and courteous and gave me the information that I needed. The item that I purchased is lovely, and I would be back again to make more purchases if need be. I do not know the name of the person that polish the ring for me but I'm very thankful to them as well. The transaction was smooth and easy and I felt very confident in my purchase. Thank you so much for all your help.