Mortgage Experts Team of Waterstone Mortgage, Marshfield, WI

Jordan, Jessica and their team were great to work with!-(We worked with Ariyanna also) We bought a home through the seller, not a realtor. Waterstone got the ball rolling so quickly had great communication and helped quickly with any questions we had. We will use them again in the future no questions asked.

All the other banks and companies turned me down because I did not have 2 year employment due to being in the military and getting out in the midst of covid. One of the first things Jordan said was something along the lines of "Always find a way to yes." If there is a will there is a way. I love that kind of attitude and was glad it was reciprocated. I was able to close quickly despite my busy schedule and full time job. I found it difficult and often times there was bad communication because of inopportune timing. The reason for the 4 stars is because communication have been better. When I could get a hold of Jordan, he explained things concisely and answered my questions thoroughly. However, unfortunately, it was seldom that I spoke to him. I found it tough to get into contact with the team, be it email, phone, or text. In a time of automation and everything being electronic, nothing beats the assurance of a human voice and person behind the phone to let you know things will be okay. Especially for a first-time home buyer who doesn't know what is going on and can easily feel overwhelmed by the scary steps it takes to own a home. I disliked the automated emails, too, and felt overwhelmed by the stream of them. Solution to both of these problems is to merely call and assure the clients more often. I know it is easy to email and text, but people want to hear it from a person. Like I said earlier, when communication was established and maintained, I felt assured by the experts I was listening to. It just needed to happen more often. Signing documents was made easy, however I also wish I could have gone over them more extensively in person or on a call (more often, once again). It, too, is unfortunate that I never met the team. I think meeting in person at least once, twice, or three times would be much better for clients. Nonetheless, they helped me when no others would. I likely could have been a better customer as well, and we all were busy! Would be neat to see a review of my review, reviewing me as a customer lol.

After our recent first home purchase i couldnt be more pleased the way Jordan and his team made it happen! Thank you waterstone cant wait to work together more!

Being a first time home buyer was so easy working with Waterstone Mortgage. I had the pleasure of working with Jessica and Jordan Leonhard. Every question I had was answered in a way I understood immediately when during business hours. Low, locked loan rates was a huge plus! Thank you Waterstone Mortgage for making us home owners!! :) I highly recommend working with Waterstone for all your mortgage needs!

I recently purchased a house and worked with Waterstone. They were absolutely great! They worked with me and my family for a long time to get everything perfect. Jordan was great to work with he contacted me on my terms and what worked best for me. Jordan made the home purchasing process fun and easy! Would work with them again. Thank you!

Jordan and Jessica, and their whole team was amazing to work with. They made buying a home easier than I ever thought possible. They also gave me an opportunity where others would not. They were extremely fast in responding to any questions or emails that I had and they were patient and constant professionals. If you are thinking about calling them for a loan, I highly recommend this company. Thanks to their help, my family and myself are now homeowners and I couldn't be happier. 5 stars all day!

Everyone at Novus knows their stuff. Fast responses with any questions that I had buying a first house. Thanks to Jordan, Brittany, Jessica and team that made my dreams a reality! Would definitely recommend if you’re looking for a mortgage.

What a phenomenal group they have in the office. Jordan and Jessica seem to truly care about each person they help finance a morgage for. They do whatever it takes to get you into your new home as painlessly as possible