Truist, Inverness, FL

4 out of 5 times I go here the ATM is DOWN (BROKEN or NOT WORKING). This has been like this for the past year. Pretty weird that the most basic function of a bank is non-operational. Do you not have enough money to fix your ATM? I don't understand. You're a bank. Would not recommend if you want your bank to have a working ATM.

If I could give 0 stars I would. SunTrust was great, then the merge happened. Bills didn’t get paid, hold times of over 2 hours and still didn’t get to talk to a human being. The bankers in the Inverness do not return calls or emails. Keith is rude and worthless, can’t even manage to do what he said he was going to do. If you ask for a supervisor’s contact information, they ignore the request. I closed my account because of all the issues and am still having issues after months of fighting with them. Worst bank ever and I have had some bad banks! It’s really a shame that SunTrust sold out.

I have been with Suntrust over 18 years! The same staff continues to work at this branch since the change to Truist. My 2 only COMPLAINTS are: 1..stop asking me for my ID..You see me come out of the mgrs office to do a transaction at the counter and you still ask for my ID. I come in often & you should by now greet me by my name! 2..ATM area is dirty. Clean it up. GOOD: Truist keeps you informed of transactions. Staff at this branch are friendly & the mgr man (account specialist) in the 2nd office to the right from the front entrance is a Peach! He is fantastic!

Worse customer service I ever had. Hold up your money for 10 days. Even if they already cashed the check at the other bank. Bank representative will insinuate that the check looks like home printed check even if it’s a check mailed from a bank. Or accuse you of possible fraud because they have never heard of that bank name, then refuse to call bank to confirm it’s an actual legit bank.

The wait time in drive thru is ridiculous. It seems to have gotten at lot worse lately. Just today sat in drive thru line for 32 minutes just to make deposits. Always only 2 lines open. My time is valuable too!

3 stars only cause I'm not a fan of Truist as a branch of banking. However. I'm fairly pleased with this specific one. Not sure why everyone is slandering Keith. Went in there to change a few things and get access to my mobile account and he was very helpful, polite, and even explained things when I didn't quite understand. Overall satisfied here where as I'm left disappointed at most other Truists'

Absolutely the worst banking experience ever! Look at the manager, poor Keith is in over his head. Suncoast Credit all the way!

If I could give 0 stars I would. SunTrust was great, then the merge happened. Bills didn’t get paid, hold times of over 2 hours and still didn’t get to talk to a human being. The bankers in the Inverness do not return calls or emails. Keith is rude and worthless, can’t even manage to do what he said he was going to do. If you ask for a supervisor’s contact information, they ignore the request. I closed my account because of all the issues and am still having issues after months of fighting with them. Worst bank ever and I have had some bad banks! It’s really a shame that SunTrust sold out.