Space Coast Credit Union | Titusville, FL, Titusville, FL

Three program bugs just to get signed up online--all requiring IT/operations intervention to get around. Transfers to fund accounts, originated by SCCU after I provided access codes, posted fine next day. Got all my auto-pays setup to pay bills, and did inter-bank transfer setups (which posted several small test transactions to the new accounts) no problem. Five days into this I walked into the Titusville branch to make a substantial cash deposit, handover my shiny, brand new ATM card for ID, and the response to my very first transaction in my new bank? And I quote, "This card's no good." I actually had to ask what that meant. They didn't know, so they had to make phone calls. Turns out not only was the new ATM card blocked, but all my funds were frozen--I couldn't get to them--and, get this, they couldn't take any cash deposits from me. Apparently there was a question as to whether or not I was truly the owner of the account that funded these new accounts. I have a problem with that: shouldn't those types of concerns been satisfied BEFORE SCCU initiated the transfers from that account? And when do they intend to tell me why and how this occurred, and what we can do to correct it. Now, more than a week into this, still no one has communicated with me. "Voted best in the county?" Don't believe it. I've already determined, and proven to myself, there are MUCH better options out there. My advice? Run away! Run away!

Friendly tellers. SCCU provides the financing for my vehicle and issued me a credit card. Good people to do business with.

I'm unsure of why I see so many bad reviews. I went and opened up a business account last week for FREE. They were the only ones in this area that offered a free business account. I went in right before closing and I was treated so well. All of my questions were answered and they are having someone help me with business resources. As far as the bad reviews for not being able to make deposits in the ATM....they have an overnight drop box. You also won't find another bank with as low of interest rates for car loans.

I had an wonderful experience with the Space Coast Credit Union and I am now the owner of my beautiful condo. I was introduced to Vincent Pinto through the call center, as I was searching for a mortgage. Vince did an awesome job and was always on top of things, keeping me informed and telling me what to send and take care of to keep the process running smoothly. My processor Erica Ward was equally impressive. Thank you Vincent and Erica for the wonderful experience and helping me obtain my dream home.

Awful customer service. The staff is completely incompetent. Between them transferring funds to a person before me in line at the drive through, to sending funds to accounts I don't even have access to. I will most certainly be switching banks and making sure friends and family avoid this headache. Every time I come here I encounter some problem that could've been avoided if anyone took their job seriously. Really effective "upgrade" this fine establishment achieved

By far the worst customer service of any credit union in the United States. Their “member service” 800 number is controlled by bots. It does not allow you to reach a branch directly. When they finally answer a call, they do not know the answers to the simple questions given and they say they need to transfer you to a ”branch” or an “account specialist” so you are back oh hold interminably. Then, the bot offers to return your call but it either does not happen, or they hang up on you and do not call you back, so you have to go back to the interminable loop of 📞 calling the 800 number again, holding for an interminable time, person answering phone telling you they do not know the answer to your questions, putting you on hold again, transferring you to a ”branch” or an “account specialist” and back to the never ending waiting loop: a complete disaster!

Three program bugs just to get signed up online--all requiring IT/operations intervention to get around. Transfers to fund accounts, originated by SCCU after I provided access codes, posted fine next day. Got all my auto-pays setup to pay bills, and did inter-bank transfer setups (which posted several small test transactions to the new accounts) no problem. Five days into this I walked into the Titusville branch to make a substantial cash deposit, handover my shiny, brand new ATM card for ID, and the response to my very first transaction in my new bank? And I quote, "This card's no good." I actually had to ask what that meant. They didn't know, so they had to make phone calls. Turns out not only was the new ATM card blocked, but all my funds were frozen--I couldn't get to them--and, get this, they couldn't take any cash deposits from me. Apparently there was a question as to whether or not I was truly the owner of the account that funded these new accounts. I have a problem with that: shouldn't those types of concerns been satisfied BEFORE SCCU initiated the transfers from that account? And when do they intend to tell me why and how this occurred, and what we can do to correct it. Now, more than a week into this, still no one has communicated with me. "Voted best in the county?" Don't believe it. I've already determined, and proven to myself, there are MUCH better options out there. My advice? Run away! Run away!

Update- Good experience so far, some incorrect info over phone that has resulted in significant time expense, but overall not bad, staff is always friendly.